Refund and Cancellation Policy

Thank you for shopping with APNA PAISA. If you are not satisfied with your purchase or need to cancel your order, please review our refund and cancellation policy below.

1. Order Cancellation Policy

You can cancel your order under the following conditions:

Before Shipping: Orders can be canceled free of charge before they are shipped. Please contact us immediately if you wish to cancel.
After Shipping: Once your order has been shipped, cancellations are not allowed. You can request a return/refund instead.

2. Refund Policy

Refunds are applicable in the following situations:

If the product you received is damaged or defective.
If the product you received is not as described on our website.
If your order cannot be fulfilled due to stock issues.

Conditions for Refunds:

Refund requests must be made within 7 days of receiving the product.
The product must be returned in its original condition, with all tags, packaging, and accessories intact.
Refunds will be processed within 7-10 business days after receiving the returned product.

3. Non-Refundable Items

The following items are not eligible for refunds:

Perishable goods (e.g., food, flowers).
Custom-made or personalized items.
Items purchased during clearance sales.

4. Return Process

To request a refund or return, please follow these steps:

Contact our customer support at support@apnapaisa.com or
Provide your order number, reason for the return, and supporting evidence (e.g., photos of the damaged product).
Ship the product to the address provided by our support team.

5. Refund Methods

Refunds will be issued using the same payment method you used for the purchase:

For online payments: Refunds will be processed to your original payment method.
For cash-on-delivery (COD): Refunds will be processed to your bank account (you will need to provide bank details).

6. Contact Us

If you have any questions or concerns regarding this policy, please contact us:

Email: support@apnapaisa.com